Support

For help with Hanashigaki, email the address below.

The recording key does not respond

In System Settings → Privacy & Security, make sure Input Monitoring and Accessibility are enabled for Hanashigaki. After enabling them, quit and reopen the app.

The fn key opens the emoji window

In System Settings → Keyboard, set “Press 🌐 key to” to “Do Nothing.” You can also choose another recording key, such as Right Option, in Hanashigaki Settings.

The raw transcript is inserted without cleanup

Cleanup is unavailable while Apple Intelligence is off or still preparing. Turn on Apple Intelligence in System Settings. Hanashigaki also intentionally uses the raw transcript if cleanup differs too much from what you said.

Updating to a new version

Hanashigaki notifies you when a new version is available; it checks once a day. To check immediately, choose “Check for Updates…” from the Hanashigaki menu-bar icon. Your purchase key, settings, dictionary, and history remain available after updating.

If you use version 1.0, automatic update notices are unavailable. Download the new version from the sales page linked above and replace Hanashigaki in your Applications folder.

The purchase key cannot be registered

Paste the key from your purchase email without leading or trailing spaces. Registration requires an internet connection. One purchase key allows up to 5 registrations; reinstalling on the same Mac counts as another registration.